Centre de support
Vérifiez votre courrier indésirable

Il est possible que vous receviez les notifications de suivi de vos demandes dans votre courrier indésirable. Pensez à vérifier lorsque vous soumettez une demande auprès de notre service.

  1. Centre de support
  2. Qoezion

Support technique

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Vous pouvez préciser le nom de l'événement concerné par votre demande

Vous pouvez fournir un numéro de téléphone pour permettre à nos équipes de vous joindre en cas de besoin

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